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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janeth Rodriguez Araujo

Janeth Rodriguez Araujo

October 18, 2024

5  out of  5
rating by Janeth Rodriguez Araujo
"Really surprised in how fast this team help me days ago! I need to update my renters insurance and I cannot believed that the same day that I mail them, they help me and answer me all my inquiries. Thank you so much for all the attention! Specially to Bonnie :)"
We responded:
"Janeth, we're ecstatic that you were pleased with the speedy assistance from our team, especially Audrey! We're grateful for the opportunity to update your renters insurance and address all your inquiries promptly. Please feel free to reach out for any future insurance needs. Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
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Fabiola Rodriguez

October 18, 2024

5  out of  5
rating by Fabiola Rodriguez
"Veronica me dio muy excelente servicio, y muy amable. La recommendio! 😃"
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Yesenia Hammock

October 18, 2024

5  out of  5
rating by Yesenia Hammock
"Very helpful, super nice and quick ! I always appreciate great customer service ! Thank you so much Audrey!"
We responded:
"Thank you, Yesenia! I'm glad you found our service helpful, quick, and friendly. Audrey is indeed a valuable part of our team, and it's wonderful to know she provided you with great customer service. If you ever need further assistance, don't hesitate to reach out. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Billy Munoz

Billy Munoz

October 16, 2024

5  out of  5
rating by Billy Munoz
"Jarred was amazing! He made getting a new policy a breeze."
We responded:
"Billy, thank you for your fantastic review! I'm glad to hear that Jarred made getting a new policy so easy for you. We appreciate your feedback and look forward to assisting you with any future needs. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Heidi Palmer

Heidi Palmer

October 16, 2024

5  out of  5
rating by Heidi Palmer
"Audrey was super helpful with my request and gave me a few options on how to handle the transaction. She was fast, efficient, and thorough with expectations! In today’s “everything automated” world, it was so helpful to have a human (and a smart one) on the other end of the line!!! Thank you 🙏!!!"
We responded:
"Heidi, thank you for your wonderful review! I'm glad Audrey could assist you so effectively and provide you with various options for your transaction. It's always our goal to offer a personal touch in an increasingly automated world. Your appreciation for Audrey's efficiency and thoroughness means a lot to us. If you need any further assistance, we're always here to help. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Peggy Gonzales

Peggy Gonzales

October 11, 2024

5  out of  5
rating by Peggy Gonzales
"Jarred was amazing and wonderful went out of his way to help me and my family save money and get the best coverage."
We responded:
"Peggy, thank you for your wonderful review! I'm glad Jarred could assist you and your family in saving money while securing the best coverage. His dedication to going the extra mile truly reflects our commitment to excellent service. If you need any further assistance, don't hesitate to reach out. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Riley Tramel

Riley Tramel

October 9, 2024

5  out of  5
rating by Riley Tramel
"Jarred Roeback is the best!! Helped me save a lot of money. And quick, efficient and friendly"
We responded:
"Riley, I'm glad to hear that Jarred was able to help you save money and provide quick, efficient, and friendly service. We appreciate your feedback and are grateful to have Jarred on our team. If you need any further assistance, don't hesitate to reach out. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Michele Siller

Michele Siller

October 9, 2024

5  out of  5
rating by Michele Siller
"Jarred was a great help and it was quick… Thanks Jarred for your help definitely gonna recommend you to my family and friends"
We responded:
"Jarred is indeed a valuable part of our team, and I'm glad he could assist you quickly and effectively. Your recommendation to family and friends means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Mylyn Beakley

Mylyn Beakley

October 9, 2024

5  out of  5
rating by Mylyn Beakley
"Jarred was a great help and was very patient with me through this process"
We responded:
"Thank you, Mylyn, for your wonderful review! I'm glad to hear that Jarred was able to assist you with patience and care throughout the process. We appreciate your feedback and are always here to help with any future needs. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of temoc GB

temoc GB

October 9, 2024

5  out of  5
rating by temoc GB
"Verónica excelente muchas gracias"
We responded:
"Gracias por la reseña excepcional, Temoc! Estamos muy contentos de que haya tenido una gran experiencia con nuestro equipo y Veronica. Estamos felices de tenerlo como parte de la familia de State Farm! - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of daniel cazares

daniel cazares

October 8, 2024

5  out of  5
rating by daniel cazares
"Audrey was so helpful and kind, she made the whole process quick and easy. Thanks Audrey!"
We responded:
"Thank you, Daniel! I'm happy to hear that Audrey made the process quick and easy for you. We're grateful for your feedback and appreciate you highlighting her helpfulness and kindness. If you need any further assistance, feel free to reach out. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of juanmiguel guevara

juanmiguel guevara

October 8, 2024

5  out of  5
rating by juanmiguel guevara
"The best Insurance company with the best personal and excellent service. I have State Farm by 30 years thanks for everything"
We responded:
"We thank you for leaving a 5 star review for our team! The most important thing to us is to ensure that we are taking care of our customers to the best of our ability, so it is nice to see that we have delivered! If you need anything additional, please feel free to reach out! We are here for you! - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of John Anthony

John Anthony

October 8, 2024

5  out of  5
rating by John Anthony
"Jennifer was very helpful and did a great job helping me get covered today! would definitely recommend"
We responded:
"Thank you, John! I'm happy Jennifer was able to assist you effectively and get you covered. We appreciate your recommendation and are here for any future needs you may have. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Tanya Brown

Tanya Brown

October 7, 2024

5  out of  5
rating by Tanya Brown
"Veronica with State farm was fantastic. I missed a payment accidentally and she called me and made sure that my payment was made. My policy was not canceled and did some other things. I really appreciate you. Veronica five stars all the way"
We responded:
"Tanya, thank you for your wonderful review! I'm glad to hear Veronica was able to assist you with your payment and ensure your policy remained active. We're grateful to have her on our team, and it's great to know she made a positive impact on your experience. If you need any further assistance, don't hesitate to reach out. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Dana Moran

Dana Moran

October 4, 2024

1  out of  5
rating by Dana Moran
"The worst. After a good relationship of 8 yrs I cancelled the policies but evidently they can’t take “No” for an answer. They continued to withdraw premiums from my bank account. I can’t reach them by phone. So frustrating."
We responded:
"Thank you for bringing the situation to our attention. As discussed, we’re here to ensure everything is managed appropriately."
Profile photo of ALEJANDRA SALAS

ALEJANDRA SALAS

October 3, 2024

5  out of  5
rating by ALEJANDRA SALAS
"Jarred was great! Very helpful and thankful for his help and getting our insurance! Great customer service!"
We responded:
"Thank you, Alejandra! I'm glad to hear that Jarred was able to assist you effectively and provide great customer service. We appreciate your feedback and are here for any future insurance needs you may have. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Jimmy Rangel

Jimmy Rangel

October 3, 2024

5  out of  5
rating by Jimmy Rangel
"Very informative very friendly good people skills very helpful on what I needed. Thank you definitely will stay with this agent for a long time. Thank you Jarred"
We responded:
"Jimmy, thank you for your kind words! I'm glad you found our team informative, friendly, and helpful. We're grateful to have you with us and look forward to continuing to assist you for many years to come. If you ever need anything, don't hesitate to reach out. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Susan Sandage

Susan Sandage

October 2, 2024

5  out of  5
rating by Susan Sandage
"Excellent service at Todd Durflinger’s State Farm office. Audrey and Erica are professional, delightful, and proficient at their jobs. I highly recommend this office."
We responded:
"Susan, thank you for your wonderful review! I'm glad to hear that Audrey and Erica provided you with professional and proficient service. We appreciate your recommendation and are grateful to have such dedicated team members. If you ever need further assistance, our office is here for you. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of mel bee

mel bee

October 1, 2024

5  out of  5
rating by mel bee
"Audrey has been SO helpful as part of our State Farm team. The warmth and understanding coming from an insurance group is truly refreshing - I couldn’t recommend this office more!"
We responded:
"Audrey is indeed a valuable part of our team, and I'm glad to hear she has been so helpful to you. Your kind words about your experience mean a lot to us. We appreciate your recommendation and look forward to continuing to serve you! - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Jaime Aguilar

Jaime Aguilar

October 1, 2024

5  out of  5
rating by Jaime Aguilar
"Audrey was very helpful with my needs in a very quick timely manner"
We responded:
"Jaime, thank you for your wonderful review! I'm glad Audrey was able to assist you promptly and effectively. We appreciate your feedback and look forward to helping you with any future needs. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Ed Cintron

Ed Cintron

September 26, 2024

5  out of  5
rating by Ed Cintron
"I have nothing bad to say about this agency Audrey has always taken care of my needs with my cars and my home thank you very much for always being on top of things on point with my policies"
We responded:
"Ed, thank you for your kind words! I'm happy to know that Audrey has consistently met your needs with your car and home policies. We appreciate your trust and are always here to assist you with any future needs. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
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kenia soto

September 24, 2024

5  out of  5
rating by kenia soto
"La agente Verónica me atendió hoy y fue muy rápida y pudo solucionar mi problema en menos de un minuto. Gracias"
We responded:
"Kenia, Me alegra saber que Verónica pudo ayudarte rápidamente y resolver tu problema en menos de un minuto. Apreciamos mucho tu comentario positivo y estamos aquí para asistirte con cualquier necesidad futura. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Beth

Beth

September 24, 2024

5  out of  5
rating by Beth
"Veronica was exceptionally helpful. She went out of her way to look into a request and reached back out once she had the information. I greatly appreciated her follow-up and assistance.."
We responded:
"Beth, thank you for your wonderful review! I'm glad to hear that Veronica was able to assist you so effectively. Her dedication to following up and ensuring you had the information you needed is exactly what we strive for in our service. We appreciate your feedback and look forward to helping you with any future needs. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Barbara Seay

Barbara Seay

September 23, 2024

5  out of  5
rating by Barbara Seay
"Audrey at Todd Durflinger’s State Farm office is great! I needed to change my (what I called direct deposit) payment info and she helped me out. She is just the sweetest and I appreciate her sense of humor."
We responded:
"Barbara, thank you for your wonderful review! I'm happy to hear that Audrey was able to assist you with your payment info change. Her sense of humor and sweet nature are indeed special qualities that we value in our office. If you need any further assistance, don't hesitate to reach out. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Ricardo Moran

Ricardo Moran

September 21, 2024

5  out of  5
rating by Ricardo Moran
"Audrey was very helpful. Thank you for your help! All good things."
We responded:
"Ricardo, thank you for your kind words! I'm glad to hear that Audrey was able to assist you effectively. We appreciate your feedback and are always here to help with any future needs. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"