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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Patrick Kelly

August 28, 2026

5  out of  5
rating by Patrick Kelly
"Audrey was great. Took her time to answer all of my questions. Very detailed."
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Ray Zeigler

August 27, 2026

5  out of  5
rating by Ray Zeigler
"Mrs. Audrey was extremely helpful, professional, and knowledgeable."
We responded:
"Thank you, Ray! I'm happy to know you appreciated the customer service and professionalism. Audrey's dedication to providing thorough explanations is truly valued. If you have any more questions or need assistance in the future, feel free to reach out to our office."
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Corey Gillespie

August 26, 2026

5  out of  5
rating by Corey Gillespie
"Audrey is the best!!!
Always there to help and quick turn around on all requests. Couldn’t ask for a better State Farm Team!!!"
We responded:
"Corey, thank you for taking the time to leave us a review! I'm really happy to hear that Audrey has been so helpful and responsive to your needs. We’re glad to have you as part of our State Farm family. Let us know if we can help with anything else!"
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HRO_Bowhunting

August 24, 2026

5  out of  5
rating by HRO_Bowhunting
"Amanda was great to work with. Explained and answered all the questions I had. Was able to find savings that made the switch a no brainer."
We responded:
"Thank you! I'm glad Amanda was able to assist you and make the transition smooth and beneficial. It's wonderful to hear that you found the experience worthwhile. We're always here if you need anything else!"
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Claudia Urbina

August 20, 2026

5  out of  5
rating by Claudia Urbina
"Audrey was fantastic and helpful to my needs thank you State Farm"
We responded:
"Claudia, thank you for taking the time to leave us a review! I'm happy to know that Audrey was able to help with your needs. We appreciate having you with us. Don't hesitate to reach out if you need anything!"
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Gloria Jean Cordell

August 20, 2026

5  out of  5
rating by Gloria Jean Cordell
"I found one of the best car insurance places in Texas!
Todd Durflinger State Farm Agency.
Audrey in Customer Service ; always answers the phone promptly and answers questions that I may have. All the staff have always showed respect and kindness. I have great car coverage at a good rate. I highly recommend this agency.
Truly,
Gloria C."
We responded:
"Thank you, Gloria! I'm really happy to hear that you're satisfied with your car insurance and the service from our team. Audrey and the rest of the staff are dedicated to providing respectful and kind service, and it's great to know that's been your experience. We appreciate your recommendation! Let us know if we can help with anything else."
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Monica Wilson

August 20, 2026

5  out of  5
rating by Monica Wilson
"Audrey was very helpful in adding a driver to my policy. She explained everything to me and sent new insurance cards immediately after getting off the phone. It makes it so much easier when you get fast and friendly people to help you out I really appreciate the service from Audrey and all of the State Farm staff 😊"
We responded:
"Monica, thank you for taking the time to leave us a review! I'm glad Audrey could assist you and that you received your new insurance cards promptly. We aim to provide fast and friendly service, and it's wonderful to know you felt supported by our team. Feel free to reach out if you need anything else!"
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Jon Ries

August 20, 2026

5  out of  5
rating by Jon Ries
"Jael was a blessing, she made the insurance process a lot easier. Jael was extremely patient with all the questions we had. I would highly recommend her."
We responded:
"Thank you, Jon! I'm really glad to know that the insurance process was made easier for you and that all your questions were addressed with patience. We appreciate your recommendation and are here to help if you need anything else!"
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Lisa Niles

August 19, 2026

5  out of  5
rating by Lisa Niles
"Audrey was awesome. She took care of me quick and effortlessly!"
We responded:
"Lisa, thank you for taking the time to leave us a review! I'm happy to hear that Audrey was able to assist you quickly and effortlessly. We appreciate your feedback and support. Let us know if we can help with anything else!"
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Dominic Betancourt

August 15, 2026

5  out of  5
rating by Dominic Betancourt
"The best experience I ever had I got what I needed and now I’m good thanks too Angie"
We responded:
"Dominic, thank you for taking the time to leave us a review! I'm happy to hear that Angie was able to help you get what you needed. We appreciate your support!"
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Susan Sandage

August 11, 2026

5  out of  5
rating by Susan Sandage
"Excellent service at Todd Durflinger’s State Farm office. Audrey is professional, delightful, and quickly took care of the business at hand. I highly recommend State Farm and truly appreciate Audrey."
We responded:
"Susan, thank you for your wonderful review! I'm glad to hear that Audrey and Erica provided you with professional and proficient service. We appreciate your recommendation and are grateful to have such dedicated team members. If you ever need further assistance, our office is here for you.

- Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
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Valerie Staha

August 9, 2026

5  out of  5
rating by Valerie Staha
"Audrey is simply the ✨best✨
She is thorough & helpful. Highly recommend!"
We responded:
"Valerie, thank you for taking the time to leave us a review! I'm happy to hear that Audrey provided you with such thorough and helpful service. We appreciate your recommendation. Feel free to reach out if you need anything else!"
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eric minor

August 7, 2026

5  out of  5
rating by eric minor
"She's very professional and friendly"
We responded:
"Thank you, Eric! I'm glad you found our team to be professional and friendly. We strive to provide a welcoming and helpful experience for everyone. We appreciate your support!"
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Jeremey Davila

August 7, 2026

5  out of  5
rating by Jeremey Davila
"Thank you, Audrey for your patience. You're very easy to talk with and you answered every question clearly in a way that made sense to me. Thank you for your help!"
We responded:
"Thank you, Jeremey! I'm happy to hear about your positive experience with Audrey. Her patience and ability to guide you through different scenarios are truly appreciated. If you have any more questions or need further assistance, feel free to reach out!"
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mj77mj77

August 4, 2026

5  out of  5
rating by mj77mj77
"Audrey Storino was instrumental in us getting our daughter her own new auto policy for a new purchase. It was a seamless process, and she got her coverage before we walked out of the dealership!! In addition, she revised our policies to reflect changes and saved us a bunch!! She come highly recommended for your insurance needs!!"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that Audrey was able to assist with your daughter's new policy and make the process smooth for you. It's great to know she could also update your policies and find some savings. We appreciate your recommendation! Let us know if we can help with anything else!"
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Cathy Vann

August 4, 2026

5  out of  5
rating by Cathy Vann
"Had some issues updating my records at State Farm and was assisted by Audrey Storino. She was excellent help. Very patient and highly qualified helping me work through the system quickly and effectively."
We responded:
"Thank you, Cathy! I'm happy to hear that Audrey was able to assist you with updating your records so effectively. We take pride in having a team that's both patient and knowledgeable. Let us know if we can help with anything else!"
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Dawn Satterfield

July 10, 2026

5  out of  5
rating by Dawn Satterfield
"I have dealt with Audrey and she is FABULOUS!!! I love hearing her voice and she always does her best!!!"
We responded:
"Dawn, thank you for taking the time to leave us a review! I'm so happy to hear that Audrey has made such a positive impression. We’re lucky to have her on our team. Let us know if we can help with anything else!"
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Bart Blacha

July 3, 2026

5  out of  5
rating by Bart Blacha
"Really good agency, I've been with them for many years for home and car and umbrella insurance, over various life changes and even a couple of claims. Great service, Audrey is always ready to look into various options for me or handle more difficult questions. I've never actually met them, I live in another part of town and do everything by phone and email."
We responded:
"Thank you, Bart! I'm happy to hear that you've had such a positive experience with our office over the years. It's great to know that Audrey has been able to assist you with your insurance needs and questions. We appreciate your trust in us, even from afar. Let us know if we can help with anything else!"
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Diane Soria

July 2, 2026

5  out of  5
rating by Diane Soria
"Audrey was awesome. She explained why I didn't get a paper ID card as I was on paperless option. She removed me from this option so in future I will get paper for. She is printing one and mailing it."
We responded:
"Diane, thank you for taking the time to leave us a review! I'm happy to hear that Audrey was able to assist you with your ID card preferences and get everything sorted out for you. We appreciate your feedback and are here if you need anything else!"
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jaylene M

June 27, 2026

5  out of  5
rating by jaylene M
"I had such a wonderful experience with Veronica! She was incredibly sweet, patient, and genuinely caring from start to finish. She made everything feel so easy and comfortable, and I never felt rushed or confused at any point.

Veronica really took her time to help me and made sure I understood everything clearly. You can tell she truly cares about her clients and loves what she does. People like her are rare, and I’m so thankful for her kindness and support.

I would absolutely recommend her to anyone looking for someone trustworthy, helpful, and genuinely amazing. Thank you so much, Veronica—you are the best!"
We responded:
"Jaylene, thank you so much for taking the time to leave us a review! I am absolutely thrilled to hear about your positive experience with Veronica. She truly is a gem, and we feel incredibly fortunate to have her as part of our team. Your kind words mean a great deal to us, and we are sincerely grateful for your recommendation. Please know that we are always here to assist you if anything comes up in the future!"
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Cinthia Mcgee

June 23, 2026

5  out of  5
rating by Cinthia Mcgee
"I had a very big problem today so I called and talked to Audry. She was very courteous and she knew exactly what to do and helped me with my problem immediately. My premium is due tomorrow and I had the money on my credit card however I had to rush my son to the ER and had to use some of the money for gas. I was not only frantic concerning my son but the fact that I couldn't are my premium
She in turn stopped my auto pay and allowed me 5 days to pay it. She is amazing"
We responded:
"Thank you, Cinthia, for sharing your experience! I'm really glad Audrey was able to assist you during such a stressful time and provide a solution that worked for you. It's important to us that you feel supported, especially in urgent situations. We're here for you, so feel free to reach out if you need anything else!"
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Arastou Oskoui

June 23, 2026

5  out of  5
rating by Arastou Oskoui
"Audrey of State Farm helped me to get home and auto insurance. She is very professional and helpful."
We responded:
"Thank you, Arastou! I'm glad to hear that Audrey was able to assist you with your insurance needs. We strive to provide professional and helpful service to everyone who walks through our doors. Feel free to reach out if you need anything else!"
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Krystal Woods

June 19, 2026

5  out of  5
rating by Krystal Woods
"Audrey has been a huge help as we transferred our policy from out of state! Would highly recommend going through this office for your insurance needs."
We responded:
"Krystal, thank you for taking the time to leave us a review! I'm happy to hear that Audrey was able to assist you with your policy transfer. We appreciate your recommendation and are here to help with any of your insurance needs. Feel free to reach out if you need anything else!"
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Shelley Hale

June 19, 2026

5  out of  5
rating by Shelley Hale
"Audrey was very nice and helpful."
We responded:
"Thank you, Shelley! I'm glad to know Audrey was helpful and made your visit a pleasant one. Please feel free to reach out if you need anything else!"
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Ray Beals

June 14, 2026

5  out of  5
rating by Ray Beals
"My representative, Angie was very knowledgeable and took the time to understand my needs. She was pleasant and made me comfortable bringing my business back to State Farm."
We responded:
"Ray, thank you for taking the time to leave us a review! I'm happy to hear that Angie was able to assist you so well and make you feel comfortable with your decision to return to State Farm. We appreciate your trust in us. Let us know if we can help with anything else!"