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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rayner Fonseca

Rayner Fonseca

March 25, 2025

5  out of  5
rating by Rayner Fonseca
"Jennifer Navarro mui buen Servicio y mui amable,salí contento bendiciones."
We responded:
"¡Gracias, Rayner! Nos alegra saber que Jennifer te brindó un servicio tan amable y que saliste contento. Apreciamos mucho tus palabras y estamos aquí para ayudarte con cualquier cosa que necesites en el futuro. ¡Bendiciones para ti también!"
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Jessica Munoz

March 21, 2025

5  out of  5
rating by Jessica Munoz
"Jennifer Navarro Is the best she help me with my apartment and auto insurance before and now again She make very quick and easy process also the best price in the market She was so nice and helpful Thanks"
We responded:
"Jessica, it was a joy working with you. Jennifer is a wonderful member of our team, and we’re glad she was able to assist you with your auto and renters insurance needs."
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Cesar Barriga

March 20, 2025

5  out of  5
rating by Cesar Barriga
"Called today to make changes and pay my bill. Audrey made things to easy and smooth."
We responded:
"Thank you, Cesar, for sharing your experience! I'm happy to know that Audrey made the process easy and smooth for you. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Robert Tschoerner

March 20, 2025

5  out of  5
rating by Robert Tschoerner
"Audrey was very professional and a great person"
We responded:
"Thank you, Robert, for sharing your experience! I'm happy to hear that Audrey's professionalism and great personality made a positive impact. If you need any assistance in the future, feel free to reach out to our office."
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Chance Kirby

March 19, 2025

5  out of  5
rating by Chance Kirby
"Called to update my insurance and add another vehicle.Audrey was very kind and efficient. She helped me get the coverage on there in a timely manner and was straight to the point as I was wanting and in a hurry. Very professional and polite."
We responded:
"Thank you, Chance, for sharing your experience! I'm happy to hear that Audrey was able to assist you efficiently and professionally. It's great to know she met your needs promptly. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Angela Farris

March 18, 2025

5  out of  5
rating by Angela Farris
"Spoke with Audrey, today and she assisted me with my payment and getting my payments set up automatically."
We responded:
"Thank you, Angela, for sharing your experience! I'm happy to hear that Audrey was able to assist you with setting up your payments. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Tracy Hearnsberger

March 13, 2025

5  out of  5
rating by Tracy Hearnsberger
"The last couple days Audrey has helped me with a couple things. Perfect service in every way. We’ve been with the Todd D. State Farm agency for many years for many things. Our best agency ever and Audrey was quick and perfectly accurate with all our needs."
We responded:
"Thank you, Tracy, for your wonderful feedback! I'm happy to know that Audrey provided you with such perfect service. It's fantastic to have you with us for so many years, and we're grateful for your continued support. If you ever need anything else, feel free to reach out to our office!"
Profile photo of Kelly Pak

Kelly Pak

March 12, 2025

5  out of  5
rating by Kelly Pak
"Audrey is very thoroug, friendly and professional!"
We responded:
"Thank you, Kelly, for your wonderful feedback! I'm happy to know that Audrey's thoroughness, friendliness, and professionalism made a positive impact on your experience. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
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michea arritola

March 12, 2025

5  out of  5
rating by michea arritola
"Audrey is so polite and helpful! She always responds to my questions and concerns quickly and accurately! Definitely the best customer service I've had from an insurance company!"
We responded:
"Thank you, Michea, for sharing your experience! I'm happy to know that Audrey has been so polite and helpful in addressing your questions and concerns. It's wonderful to hear that you've had such a positive experience with our customer service. If you ever need further assistance, feel free to reach out to our office. We're here to help!"
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Earl Kapeller

March 12, 2025

5  out of  5
rating by Earl Kapeller
"Audrey with StateFarm was very courteous and helpful getting me to know and understand my policies for home Auto and boat"
We responded:
"Thank you, Earl, for sharing your experience! I'm glad to hear that Audrey was courteous and helpful in explaining your policies. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Craig Thomas

March 11, 2025

5  out of  5
rating by Craig Thomas
"Worked with Audrey yesterday from State Farm - Todd Durflingers office - fabulous job. No issues very professional- handled my questions in minutes. Thanks Audrey."
We responded:
"Thank you, Craig, for sharing your experience! I'm glad Audrey could assist you so efficiently and professionally. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Joe Patchen

March 11, 2025

5  out of  5
rating by Joe Patchen
"Bonnie was very helpful and amazing!"
We responded:
"Thank you, Joe! I'm glad to hear that Bonnie was able to assist you so well. We're grateful to have her as part of our team. If you need any further assistance, feel free to reach out to our office."
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Lindsey Fletcher

March 11, 2025

5  out of  5
rating by Lindsey Fletcher
"Audrey has been fantastic"
We responded:
"Thank you, Lindsey, for your wonderful feedback! I'm glad to hear that Audrey has been fantastic in assisting you. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Rizwan Mehmood

Rizwan Mehmood

March 11, 2025

1  out of  5
rating by Rizwan Mehmood
"Manipulate the customer. Tell you differently and billing you differently. I bought Policy from 26 Feb 2024 to Feb 2025 i made full payment. I called them again before 26 Feb 2025 for renewal of home owner insurance the representative told me that we will charge for next 2 months which is March 202t and April 2025. I was ok with that but on March 2nd 2025 I received the email & statement shows that I have to pay home insurance too in April. I called them and they told me that we charged the home insurance in advance. I told them I already paid for Feb 2025. They representative told me this how state farm do that. So, be careful with state farm they start robbering the customer's pocket."
We responded:
"Thank you for sharing your experience, Rizwan. I'm genuinely sorry to hear about the confusion and frustration regarding your billing and renewal process. It's important to us that our policyholders have a clear understanding of their payments and coverage. Please reach out to our office directly so we can address your concerns and clarify any misunderstandings. We're here to help and ensure your satisfaction."
Profile photo of Dana De Leon

Dana De Leon

March 7, 2025

5  out of  5
rating by Dana De Leon
"Thank you Veronica for all your help with my insurance needs! You made is simple :)"
We responded:
"Thank you, Dana, for your kind words! I'm delighted to know that Veronica was able to assist you with your insurance needs and make the process simple. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Alvaro Ortega

March 7, 2025

5  out of  5
rating by Alvaro Ortega
"Great customer service. Bonnie was great."
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Anthony Hooper

March 7, 2025

5  out of  5
rating by Anthony Hooper
"Audrey and Erica deserve raises and bonuses, they are best!"
We responded:
"Hi Anthony, thank you for your kind words about Audrey and Erica. We truly appreciate your feedback and are delighted to hear that they provided you with amazing service. We are grateful for your recognition of their hard work and dedication. If you ever need assistance with your insurance needs in the future, please don't hesitate to reach out. Thank you again for choosing our agency. - Todd Durflinger, State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Justin Reven

Justin Reven

March 4, 2025

5  out of  5
rating by Justin Reven
"Bonnie was quick and straight forward with providing me a quote to add a new Fiat to my insurance. Great service!"
We responded:
"Thank you, Justin, for sharing your experience! I'm glad Bonnie was able to assist you quickly and efficiently with your quote. We're always here to provide great service, so feel free to reach out for any future insurance needs!"
Profile photo of Graham Dixon (JustGraham)

Graham Dixon (JustGraham)

March 3, 2025

5  out of  5
rating by Graham Dixon (JustGraham)
"Bonnie was fast and accurate with her assistance."
We responded:
"Thank you, Graham, for your wonderful feedback! I'm glad to hear that Bonnie was able to assist you quickly and accurately. Our team is always here to help with any of your insurance needs. If you have any questions or need further assistance, feel free to reach out!"
Profile photo of Eldis Barragan Rodriguez

Eldis Barragan Rodriguez

March 1, 2025

5  out of  5
rating by Eldis Barragan Rodriguez
"Jennifer es todo lo que uno busca en un prestador de servicio. Ella conecta,empatiza y crea un ambiente natural y relajado lleno de confianza y seguridad. Muchas gracias. Jennifer navarro"
We responded:
"¡Muchas gracias, Eldis, por tus amables palabras sobre Jennifer! Nos alegra saber que ella ha logrado crear un ambiente de confianza y seguridad para ti. Estamos aquí para ayudarte con cualquier cosa que necesites en el futuro. ¡Gracias por confiar en nosotros!"
Profile photo of Lonnie White

Lonnie White

February 28, 2025

5  out of  5
rating by Lonnie White
"Audrey was very helpful and did a great job on helping me with my insurance"
We responded:
"Thank you, Lonnie, for your wonderful feedback! I'm happy to hear that Audrey was able to assist you effectively with your insurance needs. Our team is always here to help, so feel free to reach out if you have any more questions or need further assistance."
Profile photo of An-G Persley

An-G Persley

February 28, 2025

5  out of  5
rating by An-G Persley
"Jennifer was a ray of sunshine. When trying to handle business for your home, it can be tedious. Jennifer made it a breeze. She was personable, warm funny and informative. She answered all of my questions and more. I loved speaking to her about the insurance and some personal things. I hope to not have to call your office for a claim but if I do, I hope to get her on the line."
We responded:
"Thank you, An-G, for sharing your experience! I'm delighted to hear that Jennifer made your interaction with us so enjoyable and effortless. Her warmth and humor truly shine through, and we're grateful to have her on our team. If you ever need assistance or have questions, don't hesitate to reach out. We're here to help!"
Profile photo of Sheila Steen

Sheila Steen

February 27, 2025

5  out of  5
rating by Sheila Steen
"Audrey Storino, was very professional and helpful with resolving my problem."
We responded:
"Sheila, thank you for your wonderful review! I'm glad to hear that Audrey was professional and helpful in resolving your problem. We appreciate your feedback and are always here to assist with any future needs. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Mitze Ruiz

Mitze Ruiz

February 26, 2025

5  out of  5
rating by Mitze Ruiz
"I’ve always received great customer service from this agency and Audrey was no exception. She helped me with the questions I had regarding our policy and was very friendly. I highly recommend!"
We responded:
"Thank you, Mitze, for your wonderful feedback! I'm glad to know that Audrey was able to assist you with your policy questions and provide friendly service. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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Rosalva salazar

February 25, 2025

4  out of  5
rating by Rosalva salazar
"all the information i needed she help me with my payment thank you very much"
We responded:
"Thank you, Rosalva, for your feedback! I'm glad we could assist you with the information and payment help you needed. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"