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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Livya Mitchell

November 24, 2025

5  out of  5
rating by Livya Mitchell
"I am thankful for the Best State Farm Team!!!!!!!! Audrey is one of the most compassionate people you will ever work with. The team always takes my calls and helps me when I have a concern. Friendly answers. Quick solutions"
We responded:
"Thank you, Livya, for your wonderful feedback! I'm so happy to hear that Audrey and the team were able to support you during such a difficult time. Your kind words mean a lot to us, and we're grateful for your appreciation of our service. If there's anything else we can do for you, just let us know!"
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Angela Triola

November 21, 2025

5  out of  5
rating by Angela Triola
"I spoke with Audrey today. Since the accounts are changing I have been having issues with the payments for both house and car. It seems all the payments have been put under the car and none on the house. So I have been very confused. Audrey explained it very well for me and was very pleasant to speak with today."
We responded:
"Thank you for your feedback, Angela! I'm glad to hear that Audrey was able to clarify the payment situation for you and that you found her pleasant to speak with. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!"
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Ron Rollick

November 20, 2025

5  out of  5
rating by Ron Rollick
"Very polite, cooperative and provided all information requested."
We responded:
"Thank you, Ron! I'm happy you found our team polite and cooperative. Providing all the information you need is important to us. If you have any more questions or need assistance, feel free to reach out anytime!"
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Greg Rosales

November 18, 2025

5  out of  5
rating by Greg Rosales
"Audrey, was quick to answer my questions and provide me the necessary information."
We responded:
"Thank you, Greg! I'm happy to hear that Audrey was able to assist you promptly and provide the information you needed. Our team is dedicated to offering excellent service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Mike Parker

November 13, 2025

5  out of  5
rating by Mike Parker
"Thank you the Durflinger agency for taking care of our auto, renters and life insurance needs."
We responded:
"Mike, thank you for your kind words! I'm happy to know that we could assist with your insurance needs. Let us know if there's anything else we can do for you!"
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Linda Larsen

November 12, 2025

5  out of  5
rating by Linda Larsen
"Within the hour , I have gotten a response and email from Audrey. So professional. Thank you Audrey!"
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Tiffany Butler

November 12, 2025

5  out of  5
rating by Tiffany Butler
"Was able to assure my payment date had changed."
We responded:
"Thank you, Tiffany! I'm glad we could assist with updating your payment date. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Anna-Lena Wakefield

November 11, 2025

5  out of  5
rating by Anna-Lena Wakefield
"It was a pleasure working with Kyle to create a new, more affordable policy for me! I am saving over $50 a month right off the bat just from making the switch to State Farm. Kyle made it easy, fast, and stress-free. Thank you!!"
We responded:
"Thank you, Anna-Lena! I'm happy to hear that Kyle was able to assist you in creating a more affordable policy and that the process was smooth and stress-free. Saving over $50 a month is fantastic! If you have any questions or need further assistance, feel free to reach out."
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Shirley Colston

November 10, 2025

5  out of  5
rating by Shirley Colston
"Audrey answered my questions to my satisfaction. She was very professional."
We responded:
"Thank you for your review, Shirley! I'm happy to hear that Audrey was able to assist you professionally and answer your questions. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Marisol Hernandez

October 31, 2025

4  out of  5
rating by Marisol Hernandez
"Its a pleasure to call to my agent office they have a good costumer service."
We responded:
"Marisol, thank you! We appreciate your trust in us to take care of your insurance policies."
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Claudia López

October 27, 2025

5  out of  5
rating by Claudia López
"Gracias a Verónica por su ayuda rápida y amable, me resolvió en minutos de una manera clara y sencilla, contestando mis preguntas. Me da gusto me pueda ayudar en mi idioma muchas gracias."
We responded:
"¡Gracias, Claudia! Me alegra saber que Verónica pudo asistirte de manera rápida y clara. Nos complace ofrecerte ayuda en tu idioma. Si necesitas algo más, aquí estamos para ayudarte. ¡Gracias por elegirnos!"
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Adrian Ortega

October 24, 2025

5  out of  5
rating by Adrian Ortega
"Great customer service! And very good prices too!!"
We responded:
"Thank you, Adrian! I'm happy you appreciated our customer service and found our prices to be competitive. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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LJ R

October 22, 2025

5  out of  5
rating by LJ R
"I am new to the agency and Audrey was so helpful and pleasant with my questions. I think I made a good choice in changing companies. Lauri Russell"
We responded:
"Thank you! I'm happy to hear that Audrey was helpful and pleasant with your questions. We're glad you chose us and look forward to assisting you with your insurance needs. Let us know if there's anything else we can do for you!"
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Jaime Idunate

October 21, 2025

5  out of  5
rating by Jaime Idunate
"Audrey was great helping me with my insurance needs! She was pleasant and extremely courteous’"
We responded:
"Thank you, Jaime! I'm happy to hear that Audrey provided you with such courteous and pleasant service for your insurance needs. Our team is dedicated to offering the best experience possible. Let us know if there's anything else we can assist you with!"
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Emanuel Benitez

October 15, 2025

5  out of  5
rating by Emanuel Benitez
"Solamente agradecerle tanto a Verónica y Jennifer, por el servicio ofrecido y por haberme resuelto los problemas con el pago y el ingreso a la app"
We responded:
"¡Gracias, Emanuel! Me alegra saber que Verónica y Jennifer pudieron ayudarte con el pago y el acceso a la app. Estamos aquí para lo que necesites. ¡Gracias por elegirnos!"
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Luis Perez

October 14, 2025

5  out of  5
rating by Luis Perez
"Muy buena atención ,excelente trato y en especial les recomiendo a la señorita Jennifer Navarro, muy amable y muy profesional en su trabajo .."
We responded:
"¡Gracias, Luis! Me alegra saber que recibiste una atención excelente y un trato amable. Jennifer es un gran activo para nuestro equipo, y estamos contentos de que su profesionalismo haya marcado la diferencia. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Toi Goffney

October 1, 2025

5  out of  5
rating by Toi Goffney
"I spoke with Kyle Roberts today and customer service was amazing! We got straight to business with the best deals at an efficient pace! Highly recommend this company. Thank you Mr.Kyle!"
We responded:
"Thank you, Toi! I'm happy to hear that Kyle provided you with such excellent service and efficient assistance. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Joanna Been

October 1, 2025

5  out of  5
rating by Joanna Been
"Car Insurance is just a necessary commodity we all have to deal with. Nothing exciting about it for sure. However, you want all your bases covered & no surprises when it comes time to need that coverage. Kyle ensures all the contingencies are covered. His professionalism & knowledge provided us that type coverage. Also appreciate how he keeps us up-to-date on any changes needed."
We responded:
"Thank you, Joanna! I'm happy to know that Kyle's professionalism and knowledge have given you the coverage you need. It's great to hear that he keeps you informed about any necessary changes. If you have any questions or need further assistance, feel free to reach out anytime!"
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ronnie porfirio

September 30, 2025

5  out of  5
rating by ronnie porfirio
"I dealt with Audrey on the phone and she was very helpful and a pleasure to talk to."
We responded:
"Thank you for the five-stars, Ronnie! We greatly appreciate your business!"
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Kathy

September 30, 2025

5  out of  5
rating by Kathy
"I would recommend State farm to anybody they've always been a very kind easily to understand Ms Veronica is very wonderful works with me in any way they can just all around good people I'd recommend them to anyone. Mr. Durflinger and Miss Veronica at state farm"
We responded:
"Thank you, Kathy! I'm happy to hear that you had such a positive experience with our team, especially with Veronica. We appreciate your recommendation and are grateful for your support. If you ever need anything else, feel free to reach out!"
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Ed Cintron

September 30, 2025

5  out of  5
rating by Ed Cintron
"I have nothing bad to say about this agency Audrey has always taken care of my needs with my cars and my home thank you very much for always being on top of things on point with my policies"
We responded:
"Ed, thank you for your kind words! I'm happy to know that Audrey has consistently met your needs with your car and home policies. We appreciate your trust and are always here to assist you with any future needs. - Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Christine Benson

Christine Benson

September 19, 2025

5  out of  5
rating by Christine Benson
"Shopping for competitive insurance prices does not have to be difficult! I knew I was overpaying for my old policies, but didn't know what to do about it. Amanda Durflinger at State Farm was so incredibly knowledgeable and helpful in explaining the process and making it very easy for me. I was able to get a bundled policy for my home and Auto insurance at much more reasonable price than I've been paying. Amanda was responsive and flexible in scheduling informational calls, and best of all, she helped me pick the right policies for my family without being pushy or making me feel rushed into anything I didn't understand. I would absolutely recommend Amanda at State Farm to anyone looking to make a switch or buy a new policy."
We responded:
"Thank you, Christine, for sharing your experience! I'm happy to hear that Amanda was able to assist you in finding the right policies at a better price. It's great to know she made the process smooth and informative for you. We appreciate your recommendation and are here if you need anything else. Let us know if there's anything more we can do for you!"
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SHANEL NUMBER 5

September 19, 2025

5  out of  5
rating by SHANEL NUMBER 5
"Audrey and Veronica were awesome! Professional, friendly, and informative. They went above and beyond to assist me. Highly recommend!"
We responded:
"Thank you, Shanel, for your fantastic review! I'm glad to hear that Jarred provided you with professional, friendly, and informative service. It's wonderful to know you feel confident in your coverage and found the best rate. We appreciate your recommendation and are here for any future needs or questions you may have!"
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Jacob Hernandez

September 17, 2025

5  out of  5
rating by Jacob Hernandez
"Man, I wouldn’t know where I’d be to find good auto insurance if it wasn’t for Kyle Robert’s. Great guy had all the answers to all my problems and made me feel like we met before. Treated me more than just a customer and did all he could to find me a way better rate then Farmers. If you need anything or have any questions about insurance he’s your guy."
We responded:
"Jacob, thank you for your fantastic review! I'm happy to hear that Kyle provided such a helpful and personable experience. It's great to know he was able to assist you in finding a better rate. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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George Cadovich

September 11, 2025

5  out of  5
rating by George Cadovich
"When I called Audrey answered and from the start she was very helpful, nice and very pleasant to talk too! Next time I call back I’d ask for her!"
We responded:
"Thank you for your review, George! I'm glad to hear that Audrey made your experience a positive one. We appreciate your kind words and look forward to assisting you again. Let us know if there's anything else we can do for you!"