Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Maria Contreras

Maria Contreras

October 5, 2026

5  out of  5
rating by Maria Contreras
"State Farm for many years, and I am consistently impressed with the exceptional service provided by the entire team. Today, I want to extend my heartfelt thanks to Audrey for her outstanding assistance this afternoon. Her professionalism and dedication truly made a difference. I am a highly satisfied customer and wholeheartedly recommend this office. Audrey, thank you once again for your excellent service. 5 out of 5 stars!"
We responded:
"Thank you, Maria, for sharing your experience! I'm delighted to hear that Audrey provided you with excellent service. Our team is dedicated to being helpful, and it's wonderful to know you're satisfied with our efforts. Thank you for your support. We can't wait to have the opportunity to serve you again soon."
Profile photo of Leora Forstein

Leora Forstein

October 5, 2026

5  out of  5
rating by Leora Forstein
"I’d like to thank Audrey for helping me figure out how to put a part of my insurance on Hold as I look for a new car. After my car was totaled by another party Todd, you’re very lucky to have her"
We responded:
"Thank you, Leora, for sharing your experience! I'm happy to hear that your question was answered professionally and that you found our team pleasant. I apologize for the long wait time you encountered and appreciate your patience. We're always here to help with any future questions or needs you may have!"
Profile photo of Joye Jones

Joye Jones

September 30, 2026

5  out of  5
rating by Joye Jones
"Angie was great from start to finish! Very professional, very friendly. It made changing my policy to State Farm a breeze!"
We responded:
"Joye, thank you for taking the time to leave us a review! I'm happy to hear that Angie made your transition to State Farm smooth and enjoyable. We appreciate your feedback and are glad to have you with us. Let us know if we can help with anything else!"
Profile photo of Salomon Delfin

Salomon Delfin

September 30, 2026

5  out of  5
rating by Salomon Delfin
"Angie johnson, fue una persona muy profesional, atenta para escuchar, fue una experiencia muy agradable el haber tratado con ella muchas gracias Engie."
We responded:
"¡Gracias por tu reseña, Salomon! Me alegra saber que Angie te brindó una experiencia tan profesional y agradable. Siempre estamos aquí para ayudarte. ¡No dudes en contactarnos si necesitas algo más!"
Profile photo of Jesus Guevara

Jesus Guevara

September 26, 2026

5  out of  5
rating by Jesus Guevara
"Very helpful and good advice"
We responded:
"Thank you, Jesus! I'm glad you found our advice helpful. We always aim to provide the best support possible. Let us know if we can help with anything else!"
Profile photo of John V

John V

September 25, 2026

5  out of  5
rating by John V
"I really need to stop for a moment and write up a short note regarding Audrey in the State Farm office. I had phoned regarding the dividend payment and as well looking at possibly making adjustments to my coverage...Audrey was right on top of everything, had all the right answers and recommendatilns and was simply brilliant!!!! ManyThanks Audrey!!

Kindest regards,
John Vernon"
We responded:
"John, thank you for being a loyal State Farm customer for 45 years, and for taking the time to share your exceptional experience with Cati and the team. Your dedication to State Farm and your heartfelt comments are truly appreciated. Cati's attention to detail, genuine listening, and exemplary customer service are qualities that exemplify the level of care and dedication we strive for with our customers. Her joyful manner and genuine concern for your insurance needs have clearly made a significant impact on your experience."
Profile photo of Adam Hartel

Adam Hartel

September 23, 2026

5  out of  5
rating by Adam Hartel
"Jennifer Navarro was my Risk Advisor and she is the best! She made sure that I understood all of my policies, all of the options available, and helped me get much better coverage than my previous policies as a much lower price."
We responded:
"Adam, thank you for taking the time to leave us a review! I'm happy to hear that Jennifer was able to assist you in understanding your policies and finding better coverage at a lower price. It's great to know you had such a positive experience with us. Feel free to reach out if you need anything else!"
Profile photo of Artaeveon Lewis

Artaeveon Lewis

September 18, 2026

5  out of  5
rating by Artaeveon Lewis
"10/10 service! Audrey helped with an immediate need over the phone in just a few short minutes and got everything I was in need of taken care of. Thank you so much!"
We responded:
"Artaeveon, thank you for taking the time to leave us a review! I'm happy to hear that Audrey was able to assist you quickly and efficiently over the phone. We always aim to provide top-notch service. Let us know if we can help with anything else!"
Profile photo of Michele Stewart

Michele Stewart

September 9, 2026

5  out of  5
rating by Michele Stewart
"Audrey S. with State Farm Insurance was so patient, informative, kind, basically went ABOVE & BEYOND to assist me with many changes I had to make. Due to being hacked/fraud on my email & bank account. She followed up with an email double checking everything was good and exactly what I needed. This call was not for a claim just updating a ton of my info.

This kind of customer service is VERY rare. Audrey - you made a bad experience into a doable issue!! Thank you so Much!!
Michele S."
We responded:
"Thank you for taking the time to leave us a review, Michele! I'm really happy to hear that Audrey was able to provide such supportive and thorough service during a challenging time. It's important to us that you feel taken care of, and I'm glad Audrey could make the process smoother for you. We're always here if you need anything else!"
Profile photo of David Velazquez

David Velazquez

September 5, 2026

5  out of  5
rating by David Velazquez
"Thank you Audrey for your assistance over the phone today, you were very informative and quick to response to my question. I appreciate the depth of knowledge you possess as an insurance agent and you were able to address all my concerns.
Many Thanks."
We responded:
"Thank you, David, for sharing your positive experience! I'm happy to hear that Audrey was able to assist you effectively and provide the information you needed. Her dedication to addressing your concerns is truly valued. If you have any more questions or need further assistance, feel free to reach out to our office anytime. Many thanks for your kind words!"
Profile photo of Patrick Kelly

Patrick Kelly

August 28, 2026

5  out of  5
rating by Patrick Kelly
"Audrey was great. Took her time to answer all of my questions. Very detailed."
We responded:
"Patrick, thank you for taking the time to leave us a review! I'm happy to hear that Audrey was able to assist you thoroughly and answer all your questions. We always aim to provide detailed and helpful service. Feel free to reach out if you need anything else!"
Profile photo of Ray Zeigler

Ray Zeigler

August 27, 2026

5  out of  5
rating by Ray Zeigler
"Mrs. Audrey was extremely helpful, professional, and knowledgeable."
We responded:
"Thank you, Ray! I'm happy to know you appreciated the customer service and professionalism. Audrey's dedication to providing thorough explanations is truly valued. If you have any more questions or need assistance in the future, feel free to reach out to our office."
Profile photo of Corey Gillespie

Corey Gillespie

August 26, 2026

5  out of  5
rating by Corey Gillespie
"Audrey is the best!!!
Always there to help and quick turn around on all requests. Couldn’t ask for a better State Farm Team!!!"
We responded:
"Corey, thank you for taking the time to leave us a review! I'm really happy to hear that Audrey has been so helpful and responsive to your needs. We’re glad to have you as part of our State Farm family. Let us know if we can help with anything else!"
Profile photo of HRO_Bowhunting

HRO_Bowhunting

August 24, 2026

5  out of  5
rating by HRO_Bowhunting
"Amanda was great to work with. Explained and answered all the questions I had. Was able to find savings that made the switch a no brainer."
We responded:
"Thank you! I'm glad Amanda was able to assist you and make the transition smooth and beneficial. It's wonderful to hear that you found the experience worthwhile. We're always here if you need anything else!"
Profile photo of Claudia Urbina

Claudia Urbina

August 20, 2026

5  out of  5
rating by Claudia Urbina
"Audrey was fantastic and helpful to my needs thank you State Farm"
We responded:
"Claudia, thank you for taking the time to leave us a review! I'm happy to know that Audrey was able to help with your needs. We appreciate having you with us. Don't hesitate to reach out if you need anything!"
Profile photo of Gloria Jean Cordell

Gloria Jean Cordell

August 20, 2026

5  out of  5
rating by Gloria Jean Cordell
"I found one of the best car insurance places in Texas!
Todd Durflinger State Farm Agency.
Audrey in Customer Service ; always answers the phone promptly and answers questions that I may have. All the staff have always showed respect and kindness. I have great car coverage at a good rate. I highly recommend this agency.
Truly,
Gloria C."
We responded:
"Thank you, Gloria! I'm really happy to hear that you're satisfied with your car insurance and the service from our team. Audrey and the rest of the staff are dedicated to providing respectful and kind service, and it's great to know that's been your experience. We appreciate your recommendation! Let us know if we can help with anything else."
Profile photo of Monica Wilson

Monica Wilson

August 20, 2026

5  out of  5
rating by Monica Wilson
"Audrey was very helpful in adding a driver to my policy. She explained everything to me and sent new insurance cards immediately after getting off the phone. It makes it so much easier when you get fast and friendly people to help you out I really appreciate the service from Audrey and all of the State Farm staff 😊"
We responded:
"Monica, thank you for taking the time to leave us a review! I'm glad Audrey could assist you and that you received your new insurance cards promptly. We aim to provide fast and friendly service, and it's wonderful to know you felt supported by our team. Feel free to reach out if you need anything else!"
Profile photo of Jon Ries

Jon Ries

August 20, 2026

5  out of  5
rating by Jon Ries
"Jael was a blessing, she made the insurance process a lot easier. Jael was extremely patient with all the questions we had. I would highly recommend her."
We responded:
"Thank you, Jon! I'm really glad to know that the insurance process was made easier for you and that all your questions were addressed with patience. We appreciate your recommendation and are here to help if you need anything else!"
Profile photo of Lisa Niles

Lisa Niles

August 19, 2026

5  out of  5
rating by Lisa Niles
"Audrey was awesome. She took care of me quick and effortlessly!"
We responded:
"Lisa, thank you for taking the time to leave us a review! I'm happy to hear that Audrey was able to assist you quickly and effortlessly. We appreciate your feedback and support. Let us know if we can help with anything else!"
Profile photo of Dominic Betancourt

Dominic Betancourt

August 15, 2026

5  out of  5
rating by Dominic Betancourt
"The best experience I ever had I got what I needed and now I’m good thanks too Angie"
We responded:
"Dominic, thank you for taking the time to leave us a review! I'm happy to hear that Angie was able to help you get what you needed. We appreciate your support!"
Profile photo of Susan Sandage

Susan Sandage

August 11, 2026

5  out of  5
rating by Susan Sandage
"Excellent service at Todd Durflinger’s State Farm office. Audrey is professional, delightful, and quickly took care of the business at hand. I highly recommend State Farm and truly appreciate Audrey."
We responded:
"Susan, thank you for your wonderful review! I'm glad to hear that Audrey and Erica provided you with professional and proficient service. We appreciate your recommendation and are grateful to have such dedicated team members. If you ever need further assistance, our office is here for you.

- Todd Durflinger - State Farm Insurance Agent, Pflugerville, TX"
Profile photo of Valerie Staha

Valerie Staha

August 9, 2026

5  out of  5
rating by Valerie Staha
"Audrey is simply the ✨best✨
She is thorough & helpful. Highly recommend!"
We responded:
"Valerie, thank you for taking the time to leave us a review! I'm happy to hear that Audrey provided you with such thorough and helpful service. We appreciate your recommendation. Feel free to reach out if you need anything else!"
Profile photo of eric minor

eric minor

August 7, 2026

5  out of  5
rating by eric minor
"She's very professional and friendly"
We responded:
"Thank you, Eric! I'm glad you found our team to be professional and friendly. We strive to provide a welcoming and helpful experience for everyone. We appreciate your support!"
Profile photo of Jeremey Davila

Jeremey Davila

August 7, 2026

5  out of  5
rating by Jeremey Davila
"Thank you, Audrey for your patience. You're very easy to talk with and you answered every question clearly in a way that made sense to me. Thank you for your help!"
We responded:
"Thank you, Jeremey! I'm happy to hear about your positive experience with Audrey. Her patience and ability to guide you through different scenarios are truly appreciated. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of mj77mj77

mj77mj77

August 4, 2026

5  out of  5
rating by mj77mj77
"Audrey Storino was instrumental in us getting our daughter her own new auto policy for a new purchase. It was a seamless process, and she got her coverage before we walked out of the dealership!! In addition, she revised our policies to reflect changes and saved us a bunch!! She come highly recommended for your insurance needs!!"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that Audrey was able to assist with your daughter's new policy and make the process smooth for you. It's great to know she could also update your policies and find some savings. We appreciate your recommendation! Let us know if we can help with anything else!"